Davita lost specialty pharmacy to Diplomat who said now mandated Accredo be used for Humira. No such luck getting delivery scheduled. Only long wait times and idiotic delays.
Latest supervisor says it is denied and will not be filled. Actually waited on the line to have a pharmacist tell me to call Humira manufacturer and ask for a replacement. Second person to suggest I get the medicine from the manufacturer! These people. Now I’ve been told I will have to go through the Appeals process and they will not send anything out or work any further. How dare I expect to receive Humira that I’ve been taking for 2 1/2 years.
Since Wednesday I have been trying to work with Accredo. Countless phone calls, hours waiting on hold only to be directed to call the insurance, doctors office and pharmacy so that new forms, telling my birthday and zip code over and over and they never could figure out once a week or twice a month. Was supposed to dose yesterday. Making sure my frustration and pain did not translate to their recording our conversations or notes for the next person asked to look at my file for status.
Strangest stories and suggestions. But no one saying that yes, the doctor’s orders are going to be followed and we will get your medicine to you promptly.